Digital Content

First Citizens/Biscayne Bank Merger
Challenges
Needed to communicate sensitive, personalized customer account information to a subset of the acquired bank’s customer base who lived overseas with no physical mailing address on file.
Solutions
MKP identified these customers using a specific data field and separated them to a unique lot.
Account guides and disclosure materials were converted to digital-friendly versions so that they could be sent via secure email using DocuSign.
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