To comply with the 2017 Department of Labor Fiduciary Rule, notify existing deposit product IRA customers that the bank would continue to provide a menu of deposit products and rates, but could not offer advice – shifting the program to a “self-directed only” status.

Instead of sending just a legal change in terms notice, Huntington combined a customer friendly letter with the requisite CIT language.

Letter highlighted “What You Need to Know,” reassuring customers that Huntington would still offer a range of options, and that advice was still available through the investment subsidiary.