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Legal & Change Communications

BMO Harris Bank "how to read loan statement" instructions and check remediation letter

Select BMO Harris Bank CFPB Regulatory Communications

Challenges

Communicate legally required regulatory and remediation messages in a customer-friendly and direct, straightforward manner.

Solutions

Select examples include managing a multi-year phase-out plan of annual renewal home equity lines to minimize the bank’s credit risk, with monthly mailings of up to 10 different cells offering customers options for repayment; another requires monthly mailings to maturing HELOC customers over 10 years.

How-to-read inserts and relevant customer notifications communicated requisite changes to BMO Harris loan statements and error resolution disclosures.

Check remediation communications refunded mistakenly-charged fees, providing the information and refund amount unique to each customer.

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MKP communications inc.

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