Don’t Waste My Time: Strategies for Banks to Increase Customer Satisfaction
By Melissa Chefec, Business Development Manager
Striving for Equity: The Legacy of “The Banker” in Today's Financial Landscape
By Laura DeLaCruz, Senior Project Manager and Director of Business Development
Honoring AAPI Heritage Month: Celebrating Diversity and Advancing Opportunities
By Natalie DeLaCruz, guest contributor
May is recognized as AAPI Heritage Month, a period dedicated to honoring the abundant and diverse contributions of the Asian American & Pacific Islander (AAPI) community to American society.
When Choosing a Bank, What Matters Most?
By Cathy Planchart, Senior Project Manager
Simple ways to delight banking customers
By Cathy Planchart, Senior Project Manager
How to Get Customers to Stay After a Merger
By Melissa Chefec, Business Development Manager
For some people it has never happened. For others, it’s happened once, twice or even more. = And for others, it’s happening right now. What is “it”? Your bank getting bought out by another financial institution, of course!
Building a Love of Savings: How to Help Younger Customers "Start Their Financial Lives"
By Melissa Chefec, Business Development Manager
Women’s History Month: One Woman’s Perspective
By Hillary Kelbick, President & CEO
With Women’s History Month upon us, I took some time to reflect on my journey with MKP, the company I started more than 27 years ago. I had no clue at the time I started the firm what it would be like to enter a business primarily dominated by men and to do so at a time where being an executive was not necessarily compatible with being an ambitious working mother.
Why America Needs More Black-Owned Banks Now
By Maxwell Chalkin, Chief Digital Officer and Senior Project Manager
Optimizing the Customer Experience in the Face of a Branch Consolidation
Optimizing the Customer Experience in the Face of a Branch Consolidation
By Laura DeLaCruz, Director of Project Management and Business Development