By Erin O'Brien, Assistant Project Manager The Covid-19 pandemic closed down almost every bank’s branch network during the height of the pandemic. Even now, most branch lobbies require appointments upon entry so the highest priority banking can be performed.
By Maxwell Chalkin, Chief Digital Officer and Senior Project Manager As a consumer of financial products, what makes for a good experience? Twenty-five years ago, the answer would likely have had something to do with excellent service proffered by a friendly banker at your local branch who knows your name. How things have changed.
By Laura DeLaCruz, Director of Project Management and Business Development In a bank merger, customer impacts are not fully understood at the beginning of a communications project, and business decisions are made (and changed) multiple times throughout the process. So how does one get to a finished product when all the information is not clearly defined?
MKP stands in solidarity with the movement to weed out racism and, in its place, sow the seeds of a more just society... The above statement was released by MKP and published on its website in response to George Floyd's murder and the resulting protests.