Optimizing the Customer Experience in the Face of a Branch Consolidation By Laura DeLaCruz, Director of Project Management and Business Development
The first thing we did back in March 2020 when the pandemic got serious was obvious: We closed our offices and carried on with our day-to-day business virtually. It went off without any hitches. We instituted a daily 30-minute “water cooler” call on which we connected, covering personal subjects (who cooked what, watched what, got engaged, went to the dentist, etc.) and business matters (work in progress, deliverables, etc.) The team continued to feel connected.
By Maxwell Chalkin, Chief Digital Officer and Senior Project Manager Looking back to the start of 2020, we had no idea what this year would bring. (And, boy, was it a doozy!)
What are the differences between these two images? *Answers below. By Grace Cunning, Senior Project Manager